Before there was no TTS, users would need to jump to the OTA website to complete the booking after finding a certain product on the website. Some small websites Special Database are very slow, and frequent mistakes will lead to poor user experience; For some disputes between users and OTAs, it is difficult to determine whether they went out through the channels of Qun, and there will be many disputes in the coordination with Special Database suppliers. So, wherever I went, I quit the TTS system hoping to solve these problems. The so-called TTS (Total Solution) system is actually a set of sales system.
Solutions that integrate product information display, transaction information retention, payment, etc.; Qunar has also become SaaS in its prospectus. With the TTS system, the Special Database user can complete the reservation on the Qunar website, and after the user completes the reservation, a reservation information will be kept in the Qunar system. In this way, not only the user's experience during the booking process is better, but the Special Database payment security is guaranteed; the customer service link in the future can also be more targeted to negotiate with the merchant about related issues.
The introduction of the TTS system not only optimizes the user experience, but also reduces the cost of some small OTAs. For some small OTAs and a small team of several Special Database people, it is a huge cost for them to develop a transaction website and spend time on promotion, but the effect is not very good; after they have the platform of Qunar, they will use the transaction and payment. Putting all the links on the platform saves a lot of things, and you only need to concentrate on doing things on the supply side of the product. Therefore, the Special Database TTS system is also favored by small OTAs. In the first half of 2013, 84.5% of Qunar air ticket transactions were completed through the TTS system.